The Patient Accounts Management Handbook

Allan P. DeKaye, 




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This comprehensive handbook addresses both the technical and operational aspects of accounts receivable management. It provides the "basics" of accounts receivable management in addition to addressing the importance of today's changing healthcare environment.

Patients accounts managers, collections managers, admitting directors and CFO's will benefit from this book, helping to improve their understanding of accounts receivable management skills, and achieve their organizational goals and objectives.

Content Highlights

So You Want to Be a (Better) Patient Accounts Manager A View from the COO Another View from the COO Understanding the Unique Challenges of Different Settings The Impact of the Admitting Process on the "Cash Flow Cycle" Understanding the ADT System and its Impact on People and Process Improving Productivity in the Admitting Department Improving Data Exchange with Physicians The Charge Collection Process Managing the Patient's Account The Electronic Age of Billing Audit-Proofing: Withstanding Outside Agency Challenges Ensuring Cash Flow The Self-Paying Patient Follow-Up on Open Accounts-Employing New Technologies Using Electronic Remittances and Financial Receivables From the Payer's Vantage Point Measuring Monthly Performance Fixing your Compass: Assessing Your Current Position Improving Operations through Process Re-engineering Cost Savings and Efficiencies Attained Through Consolidation Attaining Departmental Goals In-Service Education: Critical Ingredient to Goal Attainment Learning to Cope with Regulations Information Technology Solutions for The Managed Care Environment New Informational Technologies Influence on Practice Management Changing Directions in Uncompensated Care Educating Future Patient Accounts Managers Glossary Index

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Jones and Bartlett Publishers, Inc

The Patients Accounts Management Handbook  can also be purchased through the following online booksellers : 

Contributors List: The Patient Accounts Management Handbook

by Allan P. DeKaye, BA, MBA, FHFMA
President and Chief Executive Officer
DEKAYE Consulting, Inc.
Oceanside, New York

Judith J. Baker, MA, MLS, PhD, CPA

Executive Director
Resource Group Ltd.
Dallas, Texas

Patricia A. Bolen, BS

Chief Financial Officer
United Enterprises of Orange County, Inc.
Lake Mary, FL
[formerly: Corporate Director
Patient Financial Services
Orlando Regional Healthcare System
Orlando, Florida]

Jay Bolnick, MBA, MPH

Assistant Vice President
CNA Healthpro Consulting
New York, New York
* Assistant Professor
Hofstra University
Hempstead, New York

Jenny L. Coons

Business Office Manager
Elmhurst Clinic
A Division of EMHS
Elmhurst, Illinois

Peg Douglas

Health Information Systems Administrator
Robert Wood Johnson Health System
New Brunswick, New Jersey

Adrienne M. Edens, BA, MA

Vice President
Information Systems
Mercy Healthcare Sacramento
Rancho Cordova, California

Frank G. Eng, MS, MBA, PhD

Vice President
Chase Manhattan Bank
New York, New York

Lawrence J. Friia. CMPA, CMCP

Executive Vice President
Medical Billing Resources, Inc.
Bloomfield, NJ

Bruce A. Hallowell, MBA

Senior Director, Patient Accounts,
Registration, Medical Records
Grant/Riverside Methodist Hospitals
Columbus, OH
[formerly: Director, Patient Accounting / Admitting
Morton Plant Mease Health Care
Tampa, Florida]

Richard J. Henley, MA, FHFMA, FACHE

Senior Vice President for Administration
Vassar Brothers Hospital
Poughkeepsie, New York

John E. Kivimaki, BS

Director, Patient Accounts
Mary Rutan Hospital
Bellefontaine, Ohio

Steven Kurz, AB, MBA

Vice President, Network Patient Accounting
The New York Hospital
New York, New York

Robert B. Lazow, Dr.P.H.

Assistant Professor
Health Administration
Hofstra University
School of Education
Department of Health Studies
Hempstead, New York

Charles M. Lund, BA

Zimmerman & Associates
Milwaukee, Wisconsin

Jean Lutzker, BA, MA

Vice President
New York, New York

Ben Marrone, MS, MT (ASCP)

IHDN Site Manager
New York, NY

James C. Orr, MBA

Director, Support Services
Blue Cross of California
Woodland Hills, California

Elaine Remmlinger, EdM, MPA

Principal and Practice Leader
Hamilton HMC
a division of Kurt Salmon Associates, Inc.
New York, New York

Jay A. Roberts, BS, MPA

Plainsboro, New Jersey

Linda K. Ryan, MA

Vice President
MedE America
East Meadow, New York

Michael J. Schwartz, MHA, JD

Chief Operating Officer and Exec. V.P.
Jersey Shore Medical Center
Neptune, New Jersey

Deborah E. Shapiro, MBA

President and Chief Executive Officer
WFS Services, Inc.
Secaucus, NJ

Kempton Smith, BS, BA, CPAM

Director, Business Development
Optika Imaging Systems
Healthcare Division
Richmond, Virginia

Sandra Phillips Sperry, RN, MPA, APC, CNAA

Senior Vice President
Clinical Resources
Sisters of Charity Health System
Staten Island, New York

Howard Tepper, MBA, FHFMA, CHE

Director of Administration
UMD-New Jersey Medical School
Department of Medicine
Newark, New Jersey

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